Refund and Returns Policy for Wavesora
Effective Date: March 11, 2025
Last Updated: March 11, 2025
At Wavesora, we strive to ensure your satisfaction with every purchase made through our website https://wavesora.xyz/ (the “Website”). This Refund and Returns Policy outlines the terms under which you may return products and request refunds. Please review this policy carefully before making a purchase.
Contact Information
Wavesora
465 Douglas Rapids, Suite 732
South Lucianoborough, Alaska 36309
United States
Phone: 307-621-0431
Email: info@wavesora.xyz
1. Eligibility for Returns
- Return Window: You may return eligible items within 30 days of delivery for a refund or exchange, provided they meet the conditions below.
- Condition of Items: Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. Used or damaged items may be subject to partial refunds or denied returns at our discretion.
- Eligible Items: Most products purchased from Wavesora are eligible for return, except:
- Custom-made or personalized items.
- Digital products (e.g., downloads, subscriptions) unless defective.
- Sale or clearance items marked as “Final Sale.”
2. How to Initiate a Return
- Step 1: Contact us at info@wavesora.xyz or call 307-621-0431 within 30 days of delivery to request a Return Authorization Number (RAN).
- Step 2: Package the item securely with all original materials and include a copy of your order confirmation or receipt.
- Step 3: Ship the item to the address provided with your RAN, using a trackable shipping method. We recommend retaining proof of shipment.
Return Address:
Wavesora
465 Douglas Rapids, Suite 732
South Lucianoborough, Alaska 36309
United States
3. Refund Process
- Inspection: Once we receive and inspect your return (typically within 7-10 business days), we will notify you via email about the approval or rejection of your refund.
- Refund Amount: If approved, we will issue a refund for the purchase price of the item, excluding original shipping costs. Return shipping costs are your responsibility unless the item was defective or incorrect.
- Refund Method: Refunds will be issued to your original payment method within 5-10 business days of approval. If the original method is unavailable (e.g., expired card), we may issue a store credit.
- Defective or Incorrect Items: For items delivered damaged, defective, or not as ordered, we will cover return shipping costs and provide a full refund or replacement upon verification.
4. Exchanges
- If you prefer an exchange instead of a refund, please indicate this when requesting your RAN. Exchanges are subject to product availability. You are responsible for shipping costs unless the item was defective or incorrect.
5. Non-Returnable Items
- Digital goods (e.g., software, e-books) after download or access, unless defective.
- Custom or personalized products made to your specifications.
- Items marked “Final Sale” at the time of purchase.
6. Shipping Costs
- Original Shipping: Non-refundable unless the return is due to our error (e.g., defective or wrong item).
- Return Shipping: Paid by the customer, except in cases of defective or incorrect items.
7. Processing Times
- Return Processing: Up to 10 business days after we receive your return.
- Refund Issuance: 5-10 business days after approval, depending on your payment provider’s processing times.
8. Your Responsibilities
- Ensure items are returned in original condition with all packaging and documentation.
- Use a trackable shipping method and retain proof of shipment. Wavesora is not responsible for lost returns without tracking.
9. Changes to This Policy
We may update this Refund and Returns Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Please check back regularly.
10. Contact Us
For questions, assistance with returns, or refund inquiries, please contact us:
Wavesora
465 Douglas Rapids, Suite 732
South Lucianoborough, Alaska 36309
United States
Phone: 307-621-0431
Email: info@wavesora.xyz