Delivery Policy for Wavesora

Effective Date: March 11, 2025
Last Updated: March 11, 2025

At Wavesora, we aim to provide a reliable and efficient delivery experience for all purchases made through our website https://wavesora.xyz/ (the “Website”). This Delivery Policy outlines the terms and conditions related to shipping and delivery of your orders. Please review this policy carefully before placing an order.

Contact Information

Wavesora
465 Douglas Rapids, Suite 732
South Lucianoborough, Alaska 36309
United States
Phone: 307-621-0431
Email: info@wavesora.xyz

1. Shipping Locations

  • We ship to addresses within the United States and select international destinations as specified during checkout. If your location is not listed, please contact us to inquire about availability.

2. Shipping Methods and Costs

  • Shipping Options: We offer various shipping methods (e.g., Standard, Expedited) through trusted carriers such as USPS, UPS, or FedEx. Available options and estimated delivery times will be displayed at checkout.
  • Shipping Fees: Costs are calculated based on the order weight, dimensions, destination, and selected shipping method. Fees will be shown at checkout before you confirm your purchase.
  • Free Shipping: We may offer free shipping on orders meeting a minimum purchase amount, as indicated on the Website during promotions.

3. Order Processing Time

  • Processing: Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and U.S. federal holidays. Processing may take longer during peak seasons or promotional periods.
  • Confirmation: You will receive an email with your order details once it is processed and a tracking number once it ships.

4. Delivery Timeframes

  • United States:
    • Standard Shipping: 3-7 business days.
    • Expedited Shipping: 1-3 business days.
  • International:
    • Delivery times vary by destination, typically 7-21 business days, depending on customs clearance and local postal services.
  • Estimates: These are estimated delivery times after the order ships. Delays may occur due to weather, carrier issues, or other unforeseen circumstances beyond our control.

5. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress on the carrier’s website. Contact us if you do not receive tracking information within 5 business days of your order confirmation.

6. Delivery Conditions

  • Accurate Address: You are responsible for providing a complete and correct shipping address. We are not liable for delays or lost packages due to incorrect or incomplete address information.
  • Signature: Some shipments may require a signature upon delivery, depending on the carrier or order value.
  • Failed Delivery: If delivery fails due to an unavailable recipient or incorrect address, the carrier may attempt redelivery or return the package to us. Additional shipping fees may apply for reshipment.

7. Lost or Delayed Shipments

  • Lost Packages: If your order does not arrive within 10 business days of the estimated delivery date (or 30 days for international orders), contact us at info@wavesora.xyz with your order number to initiate an investigation with the carrier.
  • Resolution: For confirmed lost shipments, we will offer a replacement or full refund at our discretion, subject to our Refund and Returns Policy.
  • Delays: We are not responsible for delays caused by carriers, customs, or external factors (e.g., weather, strikes). We will assist in tracking and resolving issues where possible.

8. Damaged or Incorrect Items

  • If your order arrives damaged or contains incorrect items, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund per our Refund and Returns Policy, including return shipping costs.

9. Title and Risk of Loss

  • Ownership and risk of loss transfer to you once the order is handed over to the shipping carrier. We recommend retaining tracking information until delivery is confirmed.

10. International Shipping

  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These are not included in the shipping cost or product price.
  • Restrictions: Some products may not be eligible for international shipping due to legal or logistical restrictions. Check product details before ordering.

11. Pre-Orders and Backorders

  • Pre-Orders: Items available for pre-order will ship on or after the estimated release date provided on the Website. Delays may occur, and we will notify you of significant changes.
  • Backorders: If an item is temporarily out of stock, we will inform you of the expected shipping date. You may cancel your order for a full refund if the delay is unacceptable.

12. Changes to This Policy

  • We may update this Delivery Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Website constitutes acceptance of the revised terms.

13. Contact Us

For questions, tracking assistance, or delivery concerns, please reach out to:
Wavesora
465 Douglas Rapids, Suite 732
South Lucianoborough, Alaska 36309
United States
Phone: 307-621-0431
Email: info@wavesora.xyz